Privacy policy

De fermo – Privacy Policy Last updated: 17 October 2026 This policy explains what the De fermo app collects, why, and what you can do about it. The app is run by De fermo restaurant in Erbil, Iraq ("we"). 1. What we collect • Account details: your name and mobile number, and your age if you add it. If you sign in with Google, we also receive your name and email address from Google. • Delivery details: the addresses you save or order to, including the point you set on the map, building, floor and notes. • Your location: only when you tap the "my location" button on the map while choosing an address. We do not track your location in the background. • Orders: what you order, prices, the delivery fee, the payment method and your order history. If you pay with FIB, the payment is handled by FIB; we do not receive your card or bank details. • Messages you send us: notes on an order, and problem reports with an optional photo. • Device information: a notification token so we can send you messages about your orders, and technical records (such as IP address and time of request) that our server keeps for security. 2. How we use it To create and run your account, to prepare and deliver your orders, to show your order and your driver on the map, to send you notifications about your orders, to answer problem reports, and to keep the service secure. If you agreed to receive offers, we also send you deals and discount codes; you can turn this off at any time in the app (Settings → Notifications). 3. Who sees it • The restaurant's staff and delivery driver see your name, phone number, delivery address and order so they can prepare and deliver it. • Service providers that run parts of the app for us: Google (maps, push notifications, Google sign-in), Meta (WhatsApp sign-in codes), our SMS provider (Twilio), FIB (online payments) and our hosting provider. They may use the data only to provide these services. We do not sell your data and we do not show ads. 4. How long we keep it Your account details and saved addresses are kept until you delete your account. Records of past orders (items, totals, delivery address and payment method) are kept for accounting and tax purposes, no longer linked to your name or phone number once you delete your account. Server security records are deleted after a limited time. 5. Your choices • Delete your account in the app: Account → Profile → Settings → Delete Account, or follow the steps at https://defermoresturant.com/account-deletion • Turn order notifications or offers on or off in Settings → Notifications. • Change your name and age in Settings → Account info. 6. Children The app is meant for adults and is not directed at children. We do not knowingly collect data from children under 13. 7. Changes If we change this policy, we will update this page and the date above. 9. The driver app The De fermo Driver app is used only by the restaurant's delivery drivers. For drivers it also collects: • Your location while you are online or on a delivery, including when the app runs in the background, so the restaurant can assign orders and customers can follow their delivery. Your location is not collected while you are offline. • Your vehicle details and the photos of your documents (such as your driving licence) that you upload. • Delivery records: proof-of-delivery photos, failed-delivery reports, and the cash you collect and hand in. The restaurant's staff see this information. A customer sees only your name, phone number, vehicle and live location, and only during their own delivery. It is kept while you work for the restaurant and afterwards for as long as accounting requires. 10. Contact For any question about your data, call +964 750 712 5216 or use "Call Support" on the app's Account page. How to delete your account: https://defermoresturant.com/account-deletion